If your CA item is not as expected, you must request an exchange or return within 14 days of receiving our order.
The item(s) requested for return or exchange must be in unused condition with the original packaging and all tags attached. We reserve the right to refuse any item(s) that appear to have been worn.
The shipping cost of returning item(s) to CA for an exchange or refund are not covered or reimbursed by us. If you request an exchange, we will arrange to send the new item to you free of charge.
NOTE: Sale items are non-returnable they are eligible for exchange or store credit only.
ORGANIZING A RETURN
If you’ve met the above requirements simply email us at email@example.com
Please send returns to:
CINQUE AMICI LEATHER
140A Principala street, 547367 Corunca, Romania
We recommend using a registered postal service to return goods, and keeping a record of the tracking details. CA is not liable for the loss of your item being returned.
PROCESSING YOUR REFUND
Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email when our team has processed your refund. PayPal and Credit Card refunds can take up to 14 business days to clear back into your account. Your refund can only be credited back to the original form of payment.
PROCESSING YOUR EXCHANGE
Once we receive your return, please allow 3-5 business days for your return to be processed at our factory. We’ll send you an email once our team has shipped your exchange so you know it’s on the way.
IF YOUR ORDER ARRIVES DAMAGED, OR THERE IS A FAULT
Hopefully this never happens, however, on the off chance you do receive damaged goods, or you notice a manufacturing fault, please contact us straight away at firstname.lastname@example.org so we can help to resolve the problem as quickly as possible.
CANCELLATION OR CHANGES TO ORDERS
Please note that orders cannot be changed or cancelled once processed and shipped. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once received.
CA will not be held liable for the reimbursement of any shipping costs caused by cancellation of orders or the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before placing your order.